Written by Ofir Zemer Published in Europe II 2016

Survey results from Heavy Reading show that mobile operators believe that network service quality is a top driver of customer loyalty, taking a higher precedence to customer care or price. Because of the significance that network quality has on NPS (Net Promoter Score) scores (aka “network-driven NPS”), it’s recommended that mobile operators focus on customer-oriented network performance to boost NPS. Keep Reading →

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